Three Key Questions
Have you ever tried having a conversation with a risk practitioner about risk management concepts without using the word ‘risk’? Similarly, as a risk practitioner, have you had a conversation with a quality management practitioner without them mentioning the word ‘quality’?
One of the biggest issues we face as risk practitioners is having conversations with non-risk practitioners, especially front line people, about what we do and what we need them to do to ensure that risks, (there is that word again), are adequately identified, mitigated and monitored. Wouldn’t it be a more useful conversation to talk in terms that the front line is used to and understands? Read article 'Are you a Risk Manager?'
Front line staff know what they need to do to achieve their objectives – be it sales targets, transaction processing targets, customer satisfaction targets, quality targets, or whatever it is that they do that collectively allows the organisation to achieve its objectives. They understand their business processes and where shortcuts can be taken to ‘get things done’. They know when other staff are not following procedures – with malicious intent or not.